Pakistan delivery
Al Araf delivers orders across Pakistan. Delivery timelines depend on product availability, order confirmation, destination city, courier service, and seasonal order volume.
Customer Care
Shipping & Returns
Al Araf aims to make online shopping simple, transparent, and reliable. Review our shipping, tracking,
delivery, and return information before placing your order.
Shipping Information
Shipping charges
Complimentary shipping is available on orders above PKR 25,000. Standard shipping is PKR 1,500 for orders below this amount. Final shipping cost should be confirmed at checkout.
International delivery
Al Araf may deliver to UAE, UK, and selected international destinations. International shipping charges, customs duties, taxes, and delivery timelines vary by country and order value.
Order tracking
Once your order is dispatched, tracking details are shared through the available contact channel. Customers can also contact support for delivery updates.
Returns & Exchanges
Return Window
Eligible products can be returned within 7 days of delivery if they are unworn, unwashed, unaltered, unused, and returned in original packaging with tags.
Non-returnable items
Customized items, altered pieces, damaged-used items, final sale items, and products returned without original packaging may not be eligible for return.
How to Request a Return
Contact Al Araf support with your order number, product name, reason for return, and clear product photos if there is a defect or damage concern.
Need Further Assistance?
Our bespoke customer care team is available to assist you with any inquiries
regarding your order, detailed shipping timelines, or facilitating a seamless return.
How much does Al Araf shipping cost?
Standard shipping is PKR 1,500 below PKR 25,000; qualifying orders receive complimentary shipping.
How many days do I have to return an Al Araf order?
Eligible items may be returned within seven days of delivery in their original condition and packaging.
Does Al Araf ship outside Pakistan?
Yes, selected international destinations are available subject to shipping charges and local conditions.
Frequently Asked Questions
How much does Al Araf shipping cost?
Standard shipping is PKR 1,500 for orders below PKR 25,000. Orders above PKR 25,000 qualify for complimentary shipping, based on the current FAQ policy.
How many days do I have to return an Al Araf order?
Eligible items can be returned within 7 days of delivery if they are unworn, unaltered, unused, and in original packaging.
Does Al Araf ship outside Pakistan?
Yes. Al Araf can ship to UAE, UK, and selected international destinations, subject to destination, shipping charges, and delivery conditions.